Direct Call
Call 0794715513 from Monday to Friday, between 10:00 AM and 7:00 PM. We respond within a maximum of 30 minutes during business hours.
Dedicated Assistance
Call 0794715513 from Monday to Friday, between 10:00 AM and 7:00 PM. We respond within a maximum of 30 minutes during business hours.
Write to us at info@blackstarlette.com. The average response time is 4 hours on business days. For urgent orders, we recommend a phone call.
Use the live chat in the bottom right corner of the page. Available daily between 9:00 AM and 9:00 PM. We usually respond in less than 2 minutes.
Before writing to us, check the frequently asked questions section. There you will find quick answers about delivery, returns, and products.
You can find us at Splaiul Independenței no. 4, bl. A, ap. 69. Visits are by appointment only, to give you the attention you deserve.
We are committed to responding to all messages within a maximum of 24 hours. In the event of a problem related to an order, the priority is maximum and you will receive a response within a maximum of 2 hours.
Clear answers about our premium products, delivery, and usage.
We recommend considering your skin's undertone: for cool skin tones, shades with a blue base (ruby red, plum) are ideal; for warm skin tones, choose shades with an orange undertone (coral, terracotta). If you're undecided, the shade "Noir Rouge" suits almost everyone.
No. Blackstarlette does not test on animals and does not collaborate with suppliers who do. All ingredients are safe and comply with European regulations.
For orders placed before 2:00 PM, delivery is made within 24–48 hours via express courier. For limited edition products, the timeframe may be 3–5 business days.
Yes, you have 14 days from receipt to return any sealed product. Refunds are processed within a maximum of 5 business days after we receive the returned package. We do not accept returns of unsealed products for hygiene reasons.
Yes, each set comes with an illustrated guide explaining what type of makeup each brush is recommended for and how to properly maintain it. The guide is also available online on the product page.
No, all eyeshadows in the palette are fragrance-free to minimize the risk of irritation. The silky texture is due to micronized pigments, not scented additives.
Essential clarifications for a transparent shopping experience
Products marked as limited edition are manufactured in a restricted run, and restocking is not guaranteed. Once sold out, they will no longer be available.
StockAccording to current legislation, unsealed cosmetic products cannot be returned unless they have hidden defects. Check the integrity of the seal before opening.
ReturnsAll Blackstarlette products are dermatologically tested on volunteers, not on animals. Test certificates can be requested at info@blackstarlette.com.
EthicsIn the case of a damaged package, please send us a photo of the packaging and the product within 48 hours of delivery, to info@blackstarlette.com.
DeliveryWith each order, you can request up to two free samples, subject to available stock. Mention your preferences in the notes box at checkout.
SamplesPrices may be adjusted based on fluctuations in raw material and shipping costs. All changes are announced on the product page at least 24 hours in advance.
Prices